Refund Policy
Returns
We want you to be completely satisfied with your online purchase, so we offer a 14-day return policy from the date of delivery.
RETURNS POLICY
We want you to be completely satisfied with your online purchase.
If for any reason you change your mind, you are welcome to return it to us within 14 days of receiving it. We offer refunds, exchanges and store credits under the following conditions:
RETURNS
The item(s) must be returned in their original condition, unused, unaltered, unwashed and with their tags attached. If items are returned despite these conditions, your return will be sent back to you at an additional cost;
REFUNDS
Full-price items are eligible for a full refund;
FULL-PRICE
Full-price items are eligible for a refund, exchange or store credit;
SALE ITEMS
Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;
CONCLUSION
Items marked as "Final Sale - No Returns or Exchanges" cannot be returned. If items are returned despite this policy, items will be shipped back to you at an additional cost;
PROMO CODE
Orders placed with a promotional code that provides a discount on the order (excluding our 10% welcome offer) are only eligible for a store credit or exchange;
SWIM
All swimwear must be tried on undergarments, the protective sanitary strip must remain in place and will not be accepted if removed or altered;
GIFT CARDS
Gift cards are not returnable;
RETURN SHIPPING
We suggest that all items be tried on as soon as they are received to ensure that you can return items within the return timeframe.
swedegift.com does not take responsibility for non-delivery of a return. We encourage you to return your items via registered or trackable postal services as return packages remain the responsibility of the customer until they are received by swedegift.com
PROCESSING TIME FOR RETURNS
We aim to process refunds daily, but it may take up to 3-5 business days for your return to be processed. You will receive an email notification when our team has received your return and again when it has been processed.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If the received items are damaged or not correct due to our reasons, and the consumer is not required to be responsible for the shipping fee for this reason.
The number of days to cancel an order is 3 days
The processing time for an order is 7-15 days after ordering.
If the consumer cancels the order before the delivery time and within the time specified by the website for canceling the order, the order may be canceled.
The goods must be in new, unused condition.
Original packaging, labels, accessories, etc. must be complete.
Some products (such as customized products, promotional products, etc.) do not support returns unless there is a quality problem.
Return address: 2F, No.37, Hengxing Industrial Park, Shangfeng Road, Qingxi Town, Dongguan City, Guangdong Province, China, Postal Code 523660
FAILURE ITEMS
We sincerely apologize for any inconvenience caused by receiving a faulty product. Please contact our customer service team support@swedegift.com with your order number and pictures of the defect and we will work with you to resolve it as soon as possible.
NEED HELP?
- support@swedegift.com